Shopping on EarthfulExpressions.com
Welcome to Earthful Expressions online.
If you have any queries relating to these terms and conditions before placing an order with us, please contact the Online Customer Service Team on 1800 123 567. Earthful Expressions may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
You can cancel a Click & Collect order at any time before Collection. Just contact the Customer Service Centre of the store you nominated for collection to cancel it.
Information on our Return Policy is available on our website.
How do I place an order on Earthful Expressions.com?
hopping online is easy! Just follow these simple steps.
For information about placing a Click & Collect order, please click here.
Browse via the product categories that you can find at the top of the page and refine your search with the options you can find on the left hand menu. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about Earthful Expressions, size and colour variations, stock availability for delivery and Click & Collect, product information, product delivery details, size chart, products ratings and reviews.
If you decide to purchase an item, add the item to your Shopping Bag by clicking the ‘Add to Shopping Bag’ button. Look out for matching or complementary items that may be available. Continue shopping across our store with brands you know and love.
A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by clicking ‘View Cart’ or you can proceed to Checkout if you have added all your products.
When you are ready to purchase your items, click the ‘Cart’ button. This will take you to the ‘Cart’ which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your ‘Cart’. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with David Jones is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers; make a wishlist of products you love and will make future transactions smooth and seamless. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.
Enter your billing and delivery details; choose your delivery method and Gift Wrap options including Greeting Card and then select your method of payment, enter the details then click on ‘Next’ to pay.
We will send you a confirmation email to confirm that we have received your order and another one when your order has been despatched from our Fulfilment Centre, including your tracking details.
- What is the status of my order?
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
- My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
- Where is Clothing Shop Online based?
Our office is located in sunny Hermosa Beach, California, just a few steps from the Pacific Ocean and the kind of people who say “gnarly” (really).
- Where are your products shipped from?
We ship from 6 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
- Can I expedite my shipping?
Yes! We offer expedited shipping options within checkout.
- Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
- How can I pay for my order?
Clothing Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
- How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days.
- How can I check the status of my order?
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
- Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
- Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
- How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
- What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
- Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
- I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 8am-5pm PST
- Where can I find product sizing information?
Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.